It’s to Your Benefit!

Shargel is launching “It’s to Your Benefit!,” a new employee communications initiative to help our clients retain and attract great employees.

Why are we doing this? What’s happening in the marketplace?

It is getting harder to hire good people. That’s what we hear from our clients. “Alliance CEOs face challenges finding, luring talent” is the lead headline in the Alliance of Chief Executives’ newsletter. Many Bay Area companies are having problems finding people with the skills and experience they need.

When they find great candidates, many employers can’t convince well-placed talent to come on board. What are they missing in crafting a compelling job offer? Towers Watson recently published their North American Talent Management and Rewards Survey. They found employers recognize the importance of the base pay offer. But employers totally miss two of the other top five reasons employees join an organization.

What employee priorities do employers miss? Job security and health care benefits. These were ranked in the top five by “high-potential performers” as well as “all employees” groups. These priorities may be a sign of the times, the new normal following the economic turmoil we have experienced and which may not be over.

What’s an employer to do? Address job security and health care benefits with your current employees and with the great people you are looking to bring on board. Shargel is here to help with the benefits piece.

Fortunately we work with great employers who are doing their best to provide good health care benefits in a very tough market. The next step is communicating the benefits to your staff, not just at open enrollment, but year round.

Our November post recommended launching an Employee Communications initiative.  However, we have found that our client companies do not have the time to devote to this project.

That’s why Shargel is launching “It’s To Your Benefit!” We’ll provide bi-monthly communications pieces for you to distribute electronically to your people. You’ll receive the first employee piece, Take Charge of Your Health, next week. This piece reminds employees to schedule their free preventive health visits and links to your insurer’s health and wellness resources.

We’re working to increase your employees’ satisfaction with their benefits plans. Satisfaction builds loyalty and keeps great staff. Your own people are often the best recruiters for your business.

Here’s to a healthy and prosperous 2012!

 

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What’s Ahead for the Health Insurance World in 2012? Four Top Developments to Watch

We have identified four top developments to watch in 2012. There is much opportunity and uncertainly ahead. We will keep you informed and recommend that you, in turn, make an Employee Communications Initiative a key priority. We are here to assist you.

#1 Health Reform Battle Will Be Decided:  No Prediction on Outcome

Look for 2012 to be a tumultuous and decisive year for health care reform. The US Supreme Court will rule on the constitutionality of the Affordable Care Act in June. (You may be able to watch the oral arguments in March on C-Span.) The Court’s decision will impact whether implementation moves forward in 2012. However, the actual outcome of the reform battle will be determined by the 2012 elections. If the Court does not overturn the law, the Republican campaigns will focus on repeal. If the Court does overturn all or part of the law, then Democrats will call for new legislation to protect key provisions of the ACA.

#2 Businesses and Individual Insurance Buyers Look for Rebates

The Affordable Care Act requires that insurers spend 80% of the premiums collected for individual and small business health plans on health care costs. You are guaranteed a refund when your insurer pays out less than 80%. This provision became effective for the 2011calendar year. We look forward to the calculation and payment of rebates due. Blue Shield members have already received rebates for 2010 and 2011 as CEO Bruce Bodaken pledged to refund to customers any earnings over 2% net income.

#3 Women’s Health Coverage Expands under ACA; Californians Receive New Maternity Protections

The Department of Health and Human Services issued new women’s preventive health coverage guidelines for all health plans as part of ACA implementation. Required covered services include well woman exams; FDA approved contraceptive methods, and breast feeding support and supplies. Coverage begins in plan years starting on or after August 1, 2012.

California passed new legislation in 2011 that requires insurance companies to include maternity coverage (effective July 1, 2012) and employers (5+ employees) to continue and pay for insurance for their employees on maternity leave for up to 4 months. Employers and employees will pay their customary premium share (effective January 1, 2012).

#4 Insurance Market Place Innovates:  Companies Launch New Products and Small Business Exchange Prepares for 2014.

As the Heath Saving Account market matures, insurers are looking for the next “big thing” to bring new business. We expect to see more innovative developments in self- funding for small and mid-sized businesses and plan designs with financial incentives for prevention and wellness activities. You will also see widespread reporting on the advantages of “Defined Contribution Benefit Plans.” The goal is to cap employers’ costs and place the buying decision in employees’ hands. We will be writing on the complexities of these plans.

If ACA is upheld, small business and individual health exchange planning will move forward for January, 2014. California’s exchange leadership is in place and the hard work of planning has begun. The California exchange is to be an “active purchaser” negotiating the best price for participants. Exchanges are the only marketplace which will provide tax credits for employers and premium subsidies for employees.

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We look forward to keeping you up to date on these developments in 2012 and discussing with you the opportunities for your business and employees.

Thank you for the confidence you have placed in our Shargel team. We wish you a healthy and joyous holiday season.

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Delivering the Good News to Your Employees

“Delivering the Bad News: Why Employees have to Pay More” was the top requested subject on our 2011 blog topics survey. Fortunately, this fall many of our clients are breathing a sigh of relief. They are receiving the smallest increases they have seen in many a year.

Shargel believes whether the news is good or bad, the time is right for smart employers to launch a new Employee Communications Initiative. Let’s make sure employees know all you are providing in their benefits package.

Why now?

Health care issues have everyone’s attention. Employees are concerned. They have read reports predicting many companies will drop their benefit plans when health reform comes into effect in 2014. They know costs are rising and they want to know how their benefits will be affected.

2012 also marks the start of the ACA’s (Accountable Care Act) new W-2 reporting requirement. Employers are required to include the cost of employer sponsored health insurance on W-2s issued January, 2013. While this regulation doesn’t yet apply to most of our clients—it impacts companies that file at least 250 W-2’s—it does apply to our clients’ competitors. Employees of larger companies will now see what their employers spend on their health insurance benefits. They’ll be impressed! We all know that smaller companies usually pay more for comparable benefits. Communicating the cost of benefits becomes your competitive advantage. There is no reason to wait until the end of 2012.  We advise you to provide cost information for this year’s benefits plans.

What is an Employee Communication Initiative?

The key goal of an Employee Communications Initiative is to increase employees’ satisfaction with their compensation and their benefits plans. Employees want to know your commitment to providing a comprehensive benefits package; what their benefits are; what they cost and what’s new and different.

We recommend providing a simple four part Benefits Statement.

1. Commitment Statement

Affirm your commitment to providing a comprehensive health benefits package and tax advantaged retirement plan for your employees.

2. Summary of Benefits

Provide a one-two page summary of all your benefits.  Shargel will create this for you.

3. Cost of Benefits

Provide context for the financial information to follow. For example, “Since 2002, health premiums have increased 134%, more than five times the 25% rise in California’s overall inflation rate. Each year we carefully review all alternatives available to us to select plans that provide essential coverage at an affordable price for both our company and our employees.”

Then state the average premium that your company pays per employee. You may choose to include percentage split between employees and employer.

4. What’s New in 2012

This is the section to note changes in your benefits plan and to present any new health related programs including wellness and prevention programs.

Communicating Key Benefits Information

Providing this four part Benefits Statement at open enrollment will significantly increase employee awareness and satisfaction. However, more frequent communications will significantly increase the impact.

We suggest you enlist your payroll service to communicate the scope and cost of benefits. Payroll Systems in Walnut Creek customizes their clients’ paystubs to include tax free employer contributions to their health and 401K benefits. They began this reporting over seven years ago at the request of a major client and now provide this service to smaller companies. Contact Tim Engstrom at TimE@Payroll-US.com for more information.

We also recommend providing a Total Compensation Report for each employee, to be used as part of your job offer, at salary review, and at the end of the calendar year. Our clients who have adopted this report are most enthusiastic. Contact us for a sample.

Be sure you are ”Delivering the Good News:  the Full Scope of our Benefits Plan.” Contact Shargel to assist you with your Benefits Statements and look for more blogs on this topic in the year ahead.

 

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Governor Signs Maternity Coverage Law

We’ve been celebrating! Last Thursday, Governor Brown signed legislation that requires maternity coverage be included in all individual insurance policies beginning July 1, 2012.

Most Californians, insured through their employers, are shocked to hear from friends and relatives that maternity coverage is not a standard feature of individual plans. The few plans which provide maternity benefits cost hundreds of dollars more every month.  Most require that young couples pay the first $5,000 of medical expenses from their own savings.

While we’re thrilled with this new protection, I am also aware that our clients and many individual policy holders are not rejoicing. They are asking, “How much more will this cost me?” SF Chronicle reporter, Victoria Culliver, in a superb article on this new law, writes that the average premium increase is anticipated to be $6.92 a month. Many policyholders will surely question that number. They remember that they saved more than $2,000 a year when they transferred to non-maternity plans.

What happened here?  The huge cost savings people experienced was largely due to a number of significant policy changes and a rigorous transfer approval process. The insurance companies designed new policies with significant benefit downgrades in addition to exclusions for maternity. They then set up a medical screening process to control who was able to change plans and what plans they could transfer to. It’s known as cherry picking your risk. Of course, those who passed the screening were delighted with their new premiums. Others not so fortunate had difficulty reducing their costs.

As maternity coverage is added to all plans, the Department of Insurance must monitor the premium increases to assure they reasonably reflect the anticipated costs of medical services. Fortunately, the Accountable Care Act requires review of insurance premium increases over 10%. We have seen the current Insurance Commissioner, Dave Jones, quite willing to question insurers’ rate filings. More significantly, the ACA also requires that insurers spend at least 80% of the individual premiums they collect on health care. They must refund any additional premiums to policyholders. This requirement is already in force.

Governor Brown’s announcement emphasized the health benefits of maternity coverage. “Healthy mothers mean healthy babies.” We applaud the legislature and Governor for passing this law. Now it is up to the Insurance Commissioner to assure that it is implemented fairly for all.

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Reduce Costs With Innovative Self-Funding Options

We’ve got a young, largely male, healthy work force. Our claims can’t be anywhere close to the premiums we pay.

Every year our premiums increase and we have to reduce our employees’ insurance benefits. My greatest frustration is that I have no idea whether these increases are justified.

We’re building a corporate culture that supports wellness and healthy choices. Most companies haven’t made this commitment but we’re all paying the same insurance premiums.

These are the legitimate complaints we hear from our clients. This year we recommend that you investigate the benefits of new modified self-funding options available to businesses with as few as 50 employees.

What are the benefits of this major shift in benefits strategy?

1. Custom Benefits Design

You design the benefits plan that’s right for your employees. You can include health risk appraisals, wellness rewards, or a high deductible health savings account option. It’s your decision.

2. Financial Transparency

You get the claims data every business person wants. Monthly reports show where your health care dollars are being spent.

3. Employee Engagement

You have a clear, compelling message to employees: “We’re all in this together.”

Cautious business people will ask, and should ask, “What about the potential risks? We’re not a large company. What if one of our people is diagnosed with cancer? We can’t afford to take on claims risk—that’s why we buy insurance.”

Traditionally it is the large companies that self-insure their benefits plans. Today we are seeing innovative modified self-funding products that protect smaller companies from financial risk and give you the opportunity to experience the financial rewards of low claims. You can build in wellness initiatives and disease management programs that can reduce costs now and into the future.

What company is not a good candidate for these plans? Businesses with large Kaiser enrollment, high COBRA participation, or known major health conditions will not find self-funding to be a viable option. Fifty employees is probably the smallest size to consider these new plans.

Over the many years I’ve worked as an insurance broker, my most satisfied clients have used self-insured plans. The first time one of my clients hit their maximum claims liability, the controller had no complaints. “I know where my money is going. We’re bound to have some bad years. We’ve had some good ones.”

Contact us today to learn more about self-funding options for your business.

 

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Keeping You Informed: Health Reform Moves Forward

Health reform has moved out of the headlines as even more partisan deficit debates have filled the media. But much has been happening. Here’s a snapshot highlighting changes in your current health insurance, California’s preparations for the 2014 small business health exchange, and new federal regulations. 

 

What’s new for your health insurance today:

 

  1. Preventive care is covered at no cost at time of service (this full coverage begins at your plan’s 2011 renewal). You’ll find a list of covered benefits here and on your insurer’s website. This is a great time to communicate the value of your benefits to your employees. Encourage them to schedule those check-ups for themselves and their families.
  2. Insurers must now spend 80% of the premiums collected for individual and small business health plans on health care costs. You are guaranteed a refund when your insurer pays out less than 80%. However, the regulations about what expenses are included in this calculation have not yet been finalized.
  3. Small business health insurance tax credits begun in 2010 continue for the smallest businesses with lowest wage employees.  

 

California:  Small Business Health Exchanges (SHOP).

 

California is leading the nation in planning for small business and individual health insurance exchanges. Insurance Commissioner Dave Jones is supporting implementation of the law. The five members of the exchange board have been appointed and stakeholder workgroups (participants of workgroups include healthcare consumers, small business owners and self-employed individuals, and healthcare advocates) are meeting. For more information on California’s exchanges, visit their website.

 

The California Exchange is authorized to be an “active purchaser.” We expect that there will either be a bid and/or negotiation process to select the insurers who will sell plans in the exchange. 

 

US:  New Women’s Health Guidelines and Premium Assistance Clarification

 

The Department of Health and Human Services has issued new women’s preventive health coverage guidelines for all health plans. Required covered services include well woman exams, FDA approved contraceptive methods, and breast feeding support and supplies. Click here for more information. Coverage begins in plan years starting on or after August 1, 2012.

 

The government also clarified eligibility for premium assistance for employees whose employers purchase insurance in the new small business exchanges. We have determined that most employees with earnings between $32,670 – $43,560 (300 – 400% of federal poverty level) will not qualify for premium assistance.  It is workers over age 50 earning 300% of poverty level who will receive significant financial assistance.

 

The new explanation of the regulations states that an employee who is not eligible for premium assistance for his own coverage cannot receive financial support for his/her family’s coverage. This interpretation of the legislation surprised many health reform advocates and leaves lower middle class employees without the federal assistance many expected. 

 

What’s ahead:

 

We expect that the deficit reduction plans and continuing negotiations will impact funding for health reform implementation.

 

Still to come is the critical US Supreme Court decision on the constitutionality of the ACA requirement that all Americans purchase health insurance. Another federal appeals court has ruled against the government. Many expect the Supreme Court to reach a decision by June, 2012.

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What’s Behind Blue Shield’s 2% Pledge?

Blue Shield of California recently pledged to cap their annual profits at 2% of revenue and to refund any additional income to their customers and the community each year. Bruce Bodaken, Blue Shield’s CEO, announced that Blue Shield will return $167 million to customers through a 30% credit on their October insurance bills. This refund represents an annual premium reduction of 2.5%.

This is a major policy decision and a significant commitment to Blue Shield’s customers and health care providers. But the press has responded with distrust and criticism. Wendell Potter, former CIGNA executive turned health reform advocate and industry blogger, sees the pledge as an “orchestrated spin campaign” and believes that this year’s $167 million dollar refund is, “little more than a drop in the bucket of what [Blue Shield] really could afford to give back.”

Other reports have noted the pledge comes after the terrible publicity Blue Shield received for its planned individual health insurance rate increases. Blue Shield rolled back those increases under pressure from Insurance Commissioner Dave Jones. Now, Blue Shield, as well as other insurers, is opposing AB 52 which would give the California insurance commissioner the authority to actually reject premium increases deemed to be unreasonable. 

Clearly, the 2% pledge is motivated by Blue Shield’s determination to change its image in the eyes of customers and the media. Bodaken acknowledged that, “most people suspect that profiteering by health insurers is a major factor behind the high cost of health care.” He stated that, “this suspicion is more than just a PR problem. It hinders our ability to work with others toward solutions to the affordability problem.”

I believe the 2% pledge is a highly significant policy commitment. It will help alleviate the distrust in the community and build productive relationships with health care providers. It should give Blue Shield more credibility in its pricing negotiations with doctors and hospitals. Providers may now have some confidence that pricing concessions will directly benefit customers rather than increase Blue Shield’s profits. During an off the record conversation with one East Bay hospital administrator, I was told that the tenor of their negotiations has already changed.

Proving itself to be a credible partner will also help Blue Shield to continue to develop innovative collaborations with providers that have the potential to both reduce costs and improve care. An example of such a program is the Accountable Care Organization formed by Blue Shield in collaboration with Catholic Healthcare West and Hill Physicians, which serves more than 40,000 CalPERS members. It has saved more than $15 million in its first year.

With the 2% pledge, Blue Shield is looking both to address the affordability of insurance premiums and to establish a competitive advantage in the marketplace. An insurer with significantly lower costs and lower profit goals (the average for-profit health insurance company return is 4.6%) will be able to charge lower premiums than its competitors and attract new customers.

While the long term gains may be substantial, our clients are looking for immediate premium savings. What is the short term benefit? This policy begins to bring some transparency to insurance pricing. Blue Shield will calculate premiums based on its 2% target. Customers will know that they will receive another refund next year if Blue Shield’s claims costs are less than anticipated.

We see the pledge as a positive step forward in the greater restructuring of the health care and health insurance landscape brought about by the new health reform law. We will report on other insurers’ new products and initiatives in future posts.

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Health Insurance Alert: Two Costly Mistakes You Never Want to Make

As businesses struggle to reduce their health insurance premiums, they are susceptible to sales approaches that promise significant cost savings.  While we all know to beware of an offer that is too good to be true, insurance is so complicated that we have seen very smart business people make costly mistakes.

No small business can afford an in-house benefits expert.   That’s why our clients rely on us.  In the words of one client, “you cover my back so I don’t have to worry.”   

This post warns you of two costly mistakes.

    Mistake #1.  Not knowing your employees’ potential claims liability

    “What a nightmare!  The insurance rep never told us that we’d have to pay $5000 before our insurance started paying.  We agreed to a $2500 deductible—not $5000!

The owner of a San Francisco firm purchased her company’s health insurance.  A high deductible plan sounded like a good buy.  Then, her spouse was injured in a car accident.  She was shocked to find out that she was responsible for double the amount she had planned on. The plan required that she pay twice the deductible (once for herself and once for her spouse) before her insurance began paying the bills.  The use of these “family deductibles” is customary in high deductible HSA plans.

When this firm was referred to Shargel, the business owner found that we take care to inform our clients of the tradeoffs between reducing insurance premiums and increasing employees’ out of pocket health care expenses.  Then decision makers are confident that they are making informed choices.   We conduct enrollment meetings, employees receive accurate information, and everyone knows what to expect. We ensure that there will be no costly surprises.

     Mistake #2.  Cutting costs by using limited physician networks

     “I never heard of a ‘narrow’ network.  It was HealthNet and it saved us more than 5%!”

It seemed like a no brainer.  A representative of our client’s new insurance company called with a suggestion; by moving to a different provider network the organization could save money.  The recently hired Human Resources administrator knew that her non-profit was strapped for cash; here was a way to save more than 5% on their insurance costs. “Yes”, she said, “we’ll go with your recommendation for HealthNet’s silver network.” 

That one phone call, reported to no one, caused temporary havoc.  A few days after the new plan began, Shargel account manager Cecilia Paul received an urgent, upset phone call from an executive of the organization.  When she had called to make an appointment, she was told her doctor was not part of her new plan.  We were confused.  We knew that our client wanted access to certain doctors and presented only plans that included their employees’ physicians.  What had gone wrong?

It took some work for Cecilia to discover the network change.  Of course, we corrected the error and our clients can see the doctors they have come to trust. 

However, we anticipate much more confusion in the near future.  Many insurers are now putting together smaller networks of health care providers and hospitals.  These networks pay providers less.  Providers see more patients.  While more common in Southern California, “narrow” or “skinny” networks are heading north.  Another euphemism you may hear is “high performance networks”.

We urge you to consult us before making any carrier recommended changes.  As account manager Cecilia Paul says, “You don’t know what you don’t know.”  So always call or email.  We’re here to prevent problems.

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Economic Stimulus or Cost Control? The Health Care Conflict

Four hundred business people with conflicting priorities came to the recent San Francisco Business Times program on the future of health care.

Many were interested in the enormous business opportunities that the UCSF and California Pacific hospital construction projects would bring to their companies. Others wanted to know what was being done to control health care costs and their companies’ health insurance premiums.

That is the conflict. Health care facilities construction is one of the key economic drivers in San Francisco. We have seen many of our clients refocusing their business development efforts to the health care field. The companies who have won contracts are prospering.

However, these expensive new hospitals, designed for seismic safety and greater efficiency, will be paid for by our taxes and insurance premiums. It was all too apparent that neither Mark Laret (CEO, UCSF Medical Center) nor Warren Browner (CEO, California Pacific Medical Center) were focused on cost control. Laret described new robots which will prepare and deliver medications to hospital patients, thus eliminating human error.

In contrast, Blue Shield’s COO Paul Markovich declared, “We are obsessed with costs.” Bill Kramer, Executive Director for National Health Policy, Pacific Business Group on Health and Steve McDermott, CEO, Hill Physicians, also spoke convincingly of the need for major overhaul in our health care system.

What do they see as the future? Coordination of care seems to be the current buzzword. Markovich proudly described a collaboration with CalPERS, Mercy Hospital, and Hill Physicians designed to both reduce cost and improve quality of care. We are hopeful that the annual savings of $400 per person is just the beginning of the project’s impact.

During the question period, I asked how the Small Business Health Insurance Exchanges would deliver the much anticipated premium savings. The members of the panel shook their heads. Kramer said the exchanges have been “oversold.” The exchanges are likely to be the major source of insurance for lower income Californians, people with the most health problems and the least ability to pay. If the panel is correct, then the savings will come from tax credits for the smallest, lowest wage businesses and the subsidies to their employees—not from any reduction in insurance costs.

We are following the development of the California insurance exchanges, attending meetings and interviewing key people. Look for a summer blog post on the potential impact of the exchanges on your health insurance options and costs.

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Small Business Insurance Alert: Five Health Reform Tax Time Tips

Last week, both Congress and the California legislature gave business some long awaited good news regarding tax reporting, tax relief, and the health reform law. We have put together the following list of the 5 most significant health reform tax related changes to date.

1. New 1099 Reporting Requirement Eliminated

The biggest news is what you don’t have to do this year. Congress eliminated the onerous new 1099 reporting requirement that would have required businesses to provide 1099’s for all products purchased over $600. President Obama’s signature is expected shortly.

Last July, I attended a meeting in Washington, D.C. called by the White House Director of Health Reform to discuss this provision of the Affordable Care Act. It was clear then that the administration would support repealing this requirement. Ten months later, it has finally been done.

2. No CA Income Tax due on Adult Child’s Health Insurance Premiums

Last week, California’s legislature passed and Governor Brown signed (AB) 36 which exempts employees from paying taxes on employer-paid health insurance for their young adult children’s coverage (until the year they turn 27). This law conforms California income tax law with the federal income tax law provision of the Affordable Care Act.

For information on what employers need to do to correct W-2’s and employees need to do to file for this adjustment, go to the Franchise Tax Board.

3. Self-Employed Receive One Time Tax Benefit

Self-employed individuals may receive the greatest tax benefit this year. They can deduct the amount of their insurance premiums from their adjusted gross income before calculating self-employment tax.

4. Small Business Health Insurance Tax Credit

Remember there are tax credits available to the smallest businesses and not-for-profits with low wage employees to help pay the cost of health insurance. Business owners’ salary is excluded from the calculation. Use the calculator on our website.

5. W-2 Reporting Requirement for Health Insurance Delayed until 2013

The ACA requirement that the amount a business pays for employer-sponsored health coverage be included on an employee’s W-2 has been postponed for businesses with less than 250 employees. See IRS Notice 2011-28.

We continue to urge employers to provide employees with a Total Compensation Report which shows salary plus the full cost of all the benefits you provide. Email Lyndsey@shargel.com for a template.

At Shargel, we’re committed to keeping our clients informed; from breaking news on insurance issues to opportunities for tax savings, you can count on us to keep you up to date. We encourage you to share our blog posts with your friends and business associates.

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